Terms of service
Overview
Welcome to Miyu & Ivy (“we”, “us”, “our”). These Terms of Service (“Terms”) govern your access to and use of our website and services, including purchasing our jewellery.
By accessing or using our services, you agree to these Terms and our Privacy Policy. If you do not agree, please do not use our services.
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
Nothing in these Terms excludes or limits your rights under ACL.
Access & Accounts
You must be at least 18 years old or have permission from a parent or guardian.
You agree to provide accurate, current, and complete information when placing an order.
You are responsible for maintaining the confidentiality of your account details.
Products & Descriptions
We take reasonable care to ensure product descriptions and images are accurate.
Colours, size, and appearance may vary slightly due to screen settings or handmade nature.
Product descriptions, availability, and pricing may change without notice.
Orders
Placing an order constitutes an offer to purchase.
Orders are not accepted until payment is received and confirmed.
We reserve the right to refuse or cancel orders due to errors, stock availability, or suspected fraud.
Orders are for personal use only and not for resale.
Pricing & Payment
All prices are in AUD.
Shipping fees and applicable taxes are added at checkout.
You agree to provide valid and authorised payment details.
Shipping & Delivery
Delivery times are estimates only and not guaranteed.
We are not responsible for delays caused by postal services, customs, or events outside our control.
Risk of loss passes to you once your order has been dispatched.
Returns & Refunds
Returns and refunds are handled in accordance with our Refund Policy.
Custom-made or personalised jewellery is not eligible for change-of-mind returns, except where required by Australian Consumer Law.
Faulty Items
If your item is faulty or not as described, please contact us and we will provide a remedy in accordance with Australian Consumer Law.
Intellectual Property
All content, designs, images, logos, and materials on our website are owned by Miyu & Ivy and may not be copied, reproduced, or used without written permission.
Feedback
If you provide feedback, reviews, or suggestions, you grant us permission to use it for business and marketing purposes without compensation.
Prohibited Use
You must not use our services for unlawful purposes, to infringe intellectual property rights, submit false information, or interfere with the operation or security of our website.
Limitation of Liability
To the extent permitted by law, our liability is limited to the purchase price of the item. We are not liable for indirect or consequential losses.
Privacy
Personal information is handled in accordance with our Privacy Policy and the Privacy Act 1988 (Cth).
Governing Law
These Terms are governed by the laws of Australia, and any disputes will be subject to Australian courts.
Changes to These Terms
We may update these Terms from time to time. Continued use of our services means you accept the updated Terms.
Contact Us
For questions about these Terms, please contact us at:
hello@miyuandivy.com